Frequently Asked Questions
كيف يمكنني القيام بالشراء؟
You can buy through the website by selecting the product you want to buy, then completing your information, choosing the payment and delivery method, and sending the order.
How do I process the payment? Where did I send the payment receipt?
تتوفر طريق متعددة في شركة لارا السعودية
أولا : من خلال الدفع الالكتروني أثناء إتمام عملية الشراء مدي وفيزا ومستر كارد
ثانيا : من خلال التحويل الى حساب الشركة لدى
مصرف الانماء
SA8605000068220142099000
شركة لارا السعودية
وتحميل اشعار التحويل في الخانة المخصصة أثناء أتمام عملية الشراء
ثالثا : يمكنك تقسيط مشترياتك من خلال تمارا أثناء اتمام عملية الشراء
When will my order be canceled upon non-payment and transfer?
Your order will be canceled within 48 hours from the order execution date if you do not make the payment and send the transfer notification.
You can re-implement a new purchase.
In the case of offers, the purchase process will be canceled and you can re-purchase if the offer does not end. Thank you
You can re-implement a new purchase.
In the case of offers, the purchase process will be canceled and you can re-purchase if the offer does not end. Thank you
I made the purchase from the site, but unfortunately, I did not receive an email confirming the purchase?
Dear Customer ..... Please make sure to write your e-mail * your e-mail correctly during the purchase process, in order for you to receive a confirmation message for your purchase .. It may arrive in the "junk email" message box.
How do I know if my purchases have been shipped?
- The customer follow-up section will be contacted and the customer will be provided with a copy of the shipping receipt
When will I call the company if I do not receive the shipping notice?
- نحن نشدد بأن عليك الاتصال من خلال الواتس اب بعد 48 ساعة كحد أقصي اذا لم تستلم اشعار الشحن على جوال خدمات العملاء رقم 0569151500 ليتم الاستعلام عن الاسباب التى أدت الى التأخير ومتابعة الشحنه .
Why does the company ship with land freight companies and not with express shipping companies such as Armex and DHL?
The cost of shipping has a big role, especially that the nature of the product has a large weight and size and a low value, which leads to the cost of shipping being twice as much as the value of the goods, and therefore the solution was to agree with the land freight companies to deliver our products to our customers all over the Kingdom at an almost acceptable cost with the company bearing part of the shipping cost .
Does the shipping company deliver the product to my home?
Unfortunately, the shipping company delivers the shipped goods to their offices in your city, and for receipt, you must visit them and receive from them at their location, and some land freight companies have a home delivery service with additional fees that you can discuss with them directly.
الشحن داخل جدة هل يتم التوصيل الى عنوان المشتري ومنازلهم ؟
Yes ..... the company delivers orders in Jeddah directly from the company's operations department and not through land freight companies.
What are the cities that cannot be shipped to, because there are no shipping agents that the site deals with?
We apologize to our valued customers for the lack of shipping to the following cities
Al-Aflaj Governorate
Night City
- Ras Tanoura
-Kharj
funny
- Muzahimiyah (shipping for Riyadh only)
-Jandal
The value of the purchases of our customers will be refunded, and we apologize for their service in the above cities because we do not have shipping agents.
* The list will be updated periodically based on the developments of land shipping companies
Al-Aflaj Governorate
Night City
- Ras Tanoura
-Kharj
funny
- Muzahimiyah (shipping for Riyadh only)
-Jandal
The value of the purchases of our customers will be refunded, and we apologize for their service in the above cities because we do not have shipping agents.
* The list will be updated periodically based on the developments of land shipping companies
I am in Riyadh and I find in shipping the option of home delivery, but the fees are higher?
True.... Shipping to the home through cooperation with the Wanet app costs 110 riyals in addition to the normal cost of shipping. You can use the normal prices for shipping to Riyadh and receiving from the carrier's warehouse in Riyadh by choosing the shipping option outside the city of Jeddah.
I am in the city of Jubail, and we do not have the offices of land transport companies, and when the delivery employee tried to pay an additional amount on the pretext of delivering the shipment to the house, should I pay him?
Our dear customer, in some cities of the Kingdom, there are no offices for land transport companies, and Lara company agrees with the transport company to deliver the shipment to the customer without asking for any additional amounts. Please contact us 0569151500
Unfortunately, the wood arrived wet and was damp, what should I do? Does humidity affect it?
- سؤال متميز
الكثيرين يتسألون عن بلل الحطب او وصوله وفية رطوبة او تعرضه للبلل اثناء التخزين الحل سهل وبسيط يوضع في منطقة مشمسة لمدة يوم او اكثر حتى يتأكد من تلاشي الرطوبة والبلل ولاينصح بتجفيفه بدرجة كبيرة حيث ان الرطوبه المقبولة هي في حدود 15بالمائة والحطب الجاف جدا يفقده جودته ونكهته الخاصه ... وللعلم بلل الحطب واعادة تجفيفه وبلله مره اخرى لا يفسد الحطب بل على العكس هناك أنواع منه يعالج بالتعتيق بهذه الطريقة ليكتسب نهكة مميزه .
الكثيرين يتسألون عن بلل الحطب او وصوله وفية رطوبة او تعرضه للبلل اثناء التخزين الحل سهل وبسيط يوضع في منطقة مشمسة لمدة يوم او اكثر حتى يتأكد من تلاشي الرطوبة والبلل ولاينصح بتجفيفه بدرجة كبيرة حيث ان الرطوبه المقبولة هي في حدود 15بالمائة والحطب الجاف جدا يفقده جودته ونكهته الخاصه ... وللعلم بلل الحطب واعادة تجفيفه وبلله مره اخرى لا يفسد الحطب بل على العكس هناك أنواع منه يعالج بالتعتيق بهذه الطريقة ليكتسب نهكة مميزه .
You bought 10 kilos of firewood and upon arrival you found it 9 kilos
We put a note in all sales of our products that the weight is a weight when packing with a moisture content of not more than 15 percent. The weight may be reduced due to moisture retention, but the product capacity is fixed due to the nature of the product .. Thank you
**** Note all weights are weight when packing in a standard humidity of 15%. The weights may vary due to the retention of moisture content (the nature of the product), but the capacity is constant.
**** Note all weights are weight when packing in a standard humidity of 15%. The weights may vary due to the retention of moisture content (the nature of the product), but the capacity is constant.
When opening the bag of firewood, I found a small dead insect, which entered the bag. Does it affect use?
Our dear customer, Al-Hatab is a natural product that is exposed upon packaging and transportation to the entry of some insects that feed on the wood and when it is treated before shipping it, these insects sometimes die entering the bag and this does not affect the use or reduce the quality of the product.
افاجئ من بعض الاصدقاء بإبلاغي بوجود أكواد خصومات فأين أستطيع الحصول عليها؟
From time to time, we send discount codes to customers who subscribe to our mailing list, which are exclusive codes for them. You can subscribe to our mailing lists to get our offers through e-mail.
